Welcome to the London Liquidators FAQ page. Here you’ll find clear, straightforward answers to the most common questions about our liquidation merchandise, shipping process, returns, and policies.

1. What type of products do you sell?

We specialize in liquidation merchandise, including:

  • Customer returns
  • Shelf pulls
  • Overstock items
  • Open-box products
  • Mixed-condition pallets
  • Mystery boxes and bulk lots

Conditions may vary from like-new to salvage.

2. Are all sales final?

Yes. Due to the nature of liquidation goods, all sales are final, unless:

  • You received the wrong item, or
  • The item was significantly different from the description

These cases must be reported within 48 hours of delivery or pickup.

3. Do you guarantee the condition of items in a pallet?

No. Liquidation pallets may include a mix of:

  • Working items
  • Partially working items
  • Damaged items
  • Items missing parts
  • Items requiring repair

This is standard in the liquidation industry and reflected in our pricing.

4. What payment methods do you accept?

We accept secure online payments via:

  • Credit/debit cards
  • Third-party payment processors
  • Direct wire transfer (for bulk and pallet orders)

Checks are not accepted.

5. How long does processing take?

Orders are processed within 1–3 business days.
Large pallet orders may require extra prep time depending on warehouse workload.

You will receive a confirmation email once the order ships or is ready for pickup.

6. Do you offer freight shipping?

Yes, pallet orders are shipped via third-party freight carriers.

Freight buyers are responsible for:

  • Providing accurate delivery details
  • Notifying us of liftgate or dock needs
  • Receiving the shipment at the arranged time

Any redelivery or accessorial fees are the buyer’s responsibility.

7. Can I pick up my order?

Yes — local pickup is available by appointment.

📍 Pickup Address:
1000 East Laurel Road, Kentucky 40741, USA

We’ll contact you to schedule a pickup time once your order is ready.

8. What if my shipment arrives damaged?

If you receive damaged merchandise or a shipment issue:

  1. Take clear photos/videos immediately
  2. Note damage on the delivery receipt (for freight)
  3. Contact us within 48 hours
    📧 info@londonliquidators.com
    📞 +1 (270) 605-6862

We will review your claim based on our Return & Refund Policy.

9. Are manifests accurate?

If a manifest is provided, it is for reference only.

Quantities and conditions may vary and are not guaranteed.

10. Do you offer warranties?

No. All liquidation merchandise is sold as-is with no warranties or guarantees, unless a specific listing states otherwise.

11. Can I cancel my order?

Orders cannot be canceled once:

  • The shipment is booked
  • The order is palletized
  • The pickup is prepared

If you need help before processing begins, contact us immediately.

12. How do I contact customer support?

📧 Email: info@londonliquidators.com
📞 Phone: +1 (270) 605-6862
📍 Address: 1000 East Laurel Road, Kentucky 40741, USA

We’re here to help with any questions regarding your order.